Sales teams rely on timely, contextual insights to prepare for customer meetings, manage complex accounts, and stay on top of their pipelines. Yet the information they need lives across multiple systems, CRM platforms, email threads, meeting notes, internal conversations, documents, and more. Sales agent in Microsoft 365 Copilot brings structure to this complexity by unifying CRM context and work data into one conversational, sales-savvy assistant. To understand how well the Sales agent performs in real sales workflows, we designed a comprehensive evaluation that mirrors how sellers work. Our goal was simple: measure whether Sales agent can help reps ramp up faster, prepare more effectively, and make better decisions. Today, we’re announcing the Microsoft Sales Bench —a new collecti
